Privacy Policy

1. Introduction

At PhotoSpark, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered background removal service.

By using PhotoSpark, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you create an account or use our service:

• Name and email address
• Account credentials and authentication information
• Payment information (processed by third-party payment processors)
• Communication preferences and settings
• Support ticket information and correspondence

2.2 Image Data

When you use our service, we process the images you upload:

• Original images uploaded for background removal
• Processed images with backgrounds removed
• Metadata associated with images (file size, format, upload time)
• Usage analytics (number of images processed, features used)

2.3 Technical Information

We automatically collect certain technical information:

• IP address and device information
• Browser type and version
• Operating system and device type
• Pages visited and features used
• Time and date of access
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Process your images using our AI algorithms
• Provide background removal and image editing features
• Maintain and improve service performance
• Enable account management and user authentication
• Process payments and manage subscriptions

3.2 Communication

• Send service-related notifications and updates
• Respond to customer support inquiries
• Send marketing communications (with your consent)
• Notify you of important changes to our service

3.3 Analytics and Improvement

• Analyze usage patterns to improve our service
• Monitor service performance and uptime
• Conduct research and development (with anonymized data)
• Ensure security and prevent fraud

4. Image Processing and Storage

4.1 AI Training

Important: We do not use your uploaded images to train or improve our AI models without your explicit consent. Your images remain private and are not shared with third parties for any purpose.

4.2 Data Security

We implement industry-standard security measures including encryption in transit and at rest, secure data centers, access controls, and regular security audits to protect your images and data.

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our service:

• Cloud infrastructure providers (AWS, Google Cloud, etc.)
• Payment processors (Stripe, PayPal, etc.)
• Email service providers
• Analytics and monitoring services
• Customer support platforms

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal process (subpoenas, court orders)
• Government investigations
• Enforcement of our Terms of Service
• Protection of our rights, property, or safety
• Prevention of fraud or security threats

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

For users in the European Union, we comply with GDPR requirements and ensure adequate protection for data transfers outside the EU.

7. Your Rights and Choices

7.1 Account Management

You can manage your account and privacy settings by:

• Updating your profile information
• Changing communication preferences
• Downloading your data
• Deleting your account

7.2 Marketing Communications

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for service functionality
• Performance Cookies: Help us analyze service usage
• Functional Cookies: Remember your preferences
• Marketing Cookies: Used for targeted advertising (with consent)

You can control cookie settings through your browser preferences. Note that disabling essential cookies may affect service functionality.

9. Data Retention

We retain your information for as long as necessary to provide our service and comply with legal obligations:

• Account Data: Retained until account deletion
• Images: Automatically deleted within 24 hours of processing
• Usage Analytics: Retained for up to 2 years in anonymized form
• Financial Records: Retained as required by law (typically 7 years)
• Support Communications: Retained for 3 years for quality purposes

10. Children's Privacy

Our service is not intended for children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification (for significant changes)
• Displaying a notice on our service

Your continued use of our service after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: